As i have been involved in application support work in current company so i tried to find out basic skill set that i need to have to work in this domain. As i understood application support is about supporting a application which can involve below task :
- Installation/Setup of Application in new environment.
- Configuration of application for the use by business.
- Resolving the issues coming after the environment setup is completed.
- Refreshing the QA/DEV environment from production system.
- Giving access to users for access to the environment.
- Resolving issues related to the performance in the environment.
- Integration of the application with other interfaces for business functioning.
- Testing all the business cases after environment change is completed.
- Automating manual tasks for saving time .